Refund policy

Returns & Refunds

We want you and your hound to be happy with every order. Here's how we handle returns:

30-Day Returns

Changed your mind? No problem. We accept returns on unused, unaltered items within 30 days of delivery. Just reach out to us to get started. Return shipping costs are the customer's responsibility for change-of-mind returns.

Damaged or Wrong Items

If your order arrives damaged or we sent the wrong item, we'll make it right — no questions asked. Contact us within 7 days of delivery with a photo of the issue and we'll send a replacement or issue a full refund at no cost to you.

How to Start a Return

Get in touch with us through our contact page and include your order number and reason for return. We'll take it from there.